Top 10 'Knock Their Socks Off' Customer Service Habits
Be on time - appointments, meetings, work, etc.
Follow up on your promises - phone calls, emails, etc.
Under-promise and over-deliver
Consistantly go the 'extra mile'. (It's the least crowded part of the highway.)
When possible, offer disappointed customers an option.
Express sincere empathy
Treat customers as if they are the most important part of you job...because they really are! (They write your paycheck!)
Treat your internal customers (co-workers) as well as you do your external customers.
Tell customers how they can contactd you.
SMILE! (Face-to-face AND on the phone.)